Privacy Policy

 

 

At Aquaflo, accessible at https://demo.purensafe.com/, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or contact us regarding water treatment and filtration products.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Aquaflo is an India-based brand offering water treatment and filtration products, including RO membranes, kitchen tap filters, T33 inline filters, RO water filters, and related spare parts.

Business Address:
252/61, Sec-28, Dwarka, Bamnoli, New Delhi – 110077, India.

Website: https://demo.purensafe.com/

For privacy-related questions, please contact us using the contact details provided on our website.

2. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: Name, email address, phone number, and other details you provide through contact forms or product enquiries.

  • Business Information: Company name and business details, if provided during an enquiry.

  • Enquiry Information: Product preferences, questions, and details about your water filtration requirements.

  • Technical Information: IP address, browser type, device information, pages visited, and general website usage data, where collected through website technologies or analytics tools.

We collect only the information reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use your information to:

  • Respond to product enquiries and customer questions.

  • Provide information about product availability, pricing, and specifications.

  • Help customers identify suitable water filtration products.

  • Improve our website, product information, and user experience.

  • Maintain website security and prevent spam or fraudulent activity.

  • Fulfil applicable legal and regulatory obligations.

  • Send promotional communications where permitted and, where required, with your consent.

You may request that we stop sending promotional communications at any time.

4. Contact Forms and Product Enquiries

When you submit a contact form or product enquiry, we use the information you provide to respond to your request and communicate with you about relevant products or services.

Please do not submit passwords, payment card details, or other sensitive personal information through general contact forms.

We may retain enquiry details for as long as reasonably necessary to manage customer communications, maintain business records, resolve disputes, and meet applicable legal requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, and understand website traffic.

Depending on the tools and features enabled on our website, cookies may be used for:

  • Website functionality and security.

  • Remembering user preferences.

  • Analysing website traffic and performance.

  • Measuring marketing campaign performance, where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

6. Comments and Spam Detection

If comments are enabled on our website and you leave a comment, we may collect the information displayed in the comment form, your IP address, and browser user-agent information to help detect spam and protect the website.

An anonymised string generated from your email address may be provided to the Gravatar service to check whether you use it. Gravatar’s privacy policy is available at:

https://automattic.com/privacy/

If your comment is approved, your profile picture may be visible publicly alongside your comment.

7. Media Uploads

If you upload images to our website, avoid including embedded location information, such as EXIF GPS data, unless necessary.

Visitors may be able to download images published on the website and extract embedded information from them.

8. Embedded Content and Third-Party Services

Our website may include embedded content or links from third-party websites, such as videos, maps, social media content, analytics services, or other external resources.

Third-party content may collect information about you, use cookies, or track your interactions according to its own privacy policy and terms.

We do not control the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before interacting with their services.

9. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when reasonably necessary to operate our website and business, such as:

  • Website hosting and technical support providers.

  • Email and communication service providers.

  • Website analytics and security services, where enabled.

  • Service providers assisting with customer enquiries or business operations.

  • Government authorities or other parties where disclosure is required by applicable law or necessary to protect legal rights and security.

We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, resolving disputes, and meeting legal obligations.

Comments and related metadata may be retained for an